ReportingBugs
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| Software contains flaws, called bugs. To manage them, Ubuntu currently uses two bug tracking systems: == Bugzilla == Bugzilla is a bug tracker developed by the Mozilla Project. It is used by Ubuntu for tracking all of the bugs in packages which are supported (in {{{main}}} and {{{restricted}}}) The Ubuntu Bugzilla can be found here: == Malone == Malone is a new bug tracker created as part of the Launchpad architecture. Malone is currently used to track all bug for non-supported packages ({{{universe}}} and {{{multiverse}}}) == Getting started == In order to start using either Bugzilla or Malone, you need an account. === Bugzilla === To create an account in Bugzilla, go [https://bugzilla.ubuntu.com/createaccount.cgi here] === Malone === Malone uses the Launchpad login, which is the same as this wiki. To create a Launchpad account, go [https://launchpad.net/distros/ubuntu/+bugs/+login here] == Filing Bugs == Once you have an account on one (or both) of the bug trackers, time to ask the critical questions. The first thing you should do is look at the following guides about when to file a bug or not. === When to file a bug === * You can repeat the problem * It is not a feature of the program === When to not file a bug === * Support requests should go to the [http://www.ubuntuforums.org/ forums], #ubuntu on irc, or the [http://lists.ubuntu.com/mailman/listinfo/ubuntu-users ubuntu-users] mailing list. * Feature and policy discussions should be discussed on the [http://lists.ubuntu.com/mailman/listinfo/ubuntu-devel ubuntu-devel] mailing list. * Development ideas should be discussed on the [http://lists.ubuntu.com/mailman/listinfo/ubuntu-devel ubuntu-devel] mailing list. === Actually filing the bug === So your bug is an actual bug. The first thing you should do is search for it being already reported. If it is not, then click on the '''New''' link for Bugzilla or the '''Report a bug''' for Malone. Try and fill out a useful summary, select which program it happened in. If you do not know, take a guess or ask someone. Then fill out the description with as much information as you can. It is better to have more information that too little. Once you have filed out the package name, summary and description, click on submit. Unless you are experienced, it is best if you leave the other fields blank or with their default information. You are now done. == Bug triage == Bug triage is the act of cleaning up old bugs, solving some, and closing those which are incorrectly filed. Information on bug triage can be found at BugTracking. CategoryDocumentation |
#REFRESH 0 http://help.ubuntu.com/community/ReportingBugs |
ReportingBugs (last edited 2008-08-06 16:33:09 by localhost)