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| Our first SupportSaturday (our second "Install, Upgrade and Tweak-Fest") held on Saturday December 5th 2009 was a major success. A huge thank you to all of our Support Heroes who made this event happen. Kim, Stefan, Mark, James, Roscoe, Sid, Rex, Janet, Larry, and Michael: you really came together with a great event and stunned everyone. Job well done. Events like these really help put Ubuntu Vancouver on the map and are a great way to spread Ubuntu all across the city by showing people that great software is indeed made better with great community. People came for help and left feeling the Ubuntu spirit. Problems solved with a friendly smile. People came for demos and information and left feeling enthusiastic about Ubuntu! Let's get an even bigger crew together and make our next SupportSaturday even more amazing. Email me if you'd like to be added to the roster of Support Heroes. We're already planning the next event. Finally, there will be a short presentation about our first SupportSaturday, complete with photos at our upcoming General Meeting on Friday December 18th. Please RSVP "Yes" here: http://www.meetup.com/ubuntuvancouver/calendar/11871100/ |
= Setting The Stage = Our first SupportSaturday held on Saturday December 5th 2009 was a major success. Our second SupportSaturday is Saturday January 30th 2010. Events like these really help put Ubuntu Vancouver on the map and are a great way to spread Ubuntu all across the city by showing people that great software is indeed made better with great community. People come for help and leave feeling the Ubuntu spirit. Problems solved with a friendly smile. People come for demos and information and leave feeling enthusiastic about Ubuntu! Let's get an even bigger crew together, and even better organization this time and make our next event even more amazing. |
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| = Historical Infomation = | = Planning Info = |
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| If you are planning to help organize the event and/or be at the event as a helper, then add your name to the list below. Also please subscribe to this page. '''VERY VERY VERY IMPORTANT!! '''Click here to do that https://wiki.ubuntu.com/CanadianTeam/Vancouver/SupportSaturdays/PlanningFirstSession?action=subscribe | If you are planning to help organize the event and/or be at the event as a helper, then add your name to the list below or contact one of the event managers. SupportSaturdays work well because they are organized and planned carefully. Also please subscribe to this page. '''VERY VERY VERY IMPORTANT!! '''Click here to do that https://wiki.ubuntu.com/CanadianTeam/Vancouver/SupportSaturdays/Planning/Session2?action=subscribe |
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| Our first [[CanadianTeam/Vancouver/SupportSaturdays|SupportSaturday]] will run under the theme '''Install, Upgrade, and Tweak-Fest II'''. It is scheduled for Dec. 5th 9am - 3pm. (The first hour will be for set-up. The venue will open to the public '''that has RSVP'd''' at 10am. Others will be admitted at 11am (the time posted on the public signs/flyers). Support activities need to be '''concluded by 2:30pm''' to allow tear-down and clean up.) '''There will be a "dress rehearsal" on Thursday Dec 3rd at 6:00pm, regular meeting place. We'll use that time to test the plan, the equipment, and to ensure we haven't forgot anything.''' |
Our second [[CanadianTeam/Vancouver/SupportSaturdays|SupportSaturday]] is scheduled for Jan. 30th 10am - 2:30pm. (The crew will begin set-up at 9am. The venue will open to the public '''that has RSVP'd''' at 10am. Others will be admitted at 11am (the time posted on the public signs/flyers). Support activities need to be '''fully concluded by 2:30pm''' to allow tear-down and clean up.) '''There will be a "dress rehearsal" on Thursday Jan 28th, regular meeting place at VCC 6pm. We'll use that time ensure we haven't forgotten anything.''' |
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| The venue location is Room 219G in Building B of the VCC Broadway Campus (1155 East Broadway). Building B is the brand new building on campus that faces the north parking lot (on 7th). For those who drive to the campus and park in the lot, just walk through the front entrance and go past the Bookstore and elevators to the back end of the building. 219G is just to the left. For those who enter the campus from Broadway, please walk all the way to Building B and go to the ground floor of the building. Turn to the back of the building and find 219G. |
The main venue location is Room G219 in Building B of the VCC Broadway Campus (1155 East Broadway). Building B is the brand new building on campus that faces the north parking lot (on 7th). For those who drive to the campus and park in the lot, just walk through the front entrance and go past the Bookstore and elevators to the back end of the building. G219 is just to the left. For those who enter the campus from Broadway, please walk all the way to Building B and go to the ground floor of the building. Turn to the back of the building and find G219. Note that the VCC main doors on Broadway Ave are sometimes locked on weekends, and you might have to walk down to 7th Ave. entrance to get in. |
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| The room is a classroom with an U-shaped table setup. The size is 9m x 6m (roughly estimated!). It has: * chairs for min. 20 people, |
=== The Magic of Two Rooms === '''Marketing Room:'''<<BR>> This is the "first-point-of-contact" for attendees. All signage and publicity will point attendees to this room. The marketing team will be present to greet and register people. The room will be staged for marketing activities (registration, demos, presentations, sharing information about the group, general information about Ubuntu.) The room will be staffed with people who have a marketing/sales focus. This includes one-on-one demos. Anything more technical than that will occur in the "Tech Room". <<BR>> '''Tech Room:''' <<BR>> Staged for technical support, and staffed with tech support people to do installations, configurations, troubleshooting, etc. A quieter room, more conducive to thinking and concentration. Lots of power, equipment, tools, and big brains. No marketing hype.<<BR>><<BR>> '''Proposed Flow:''' <<BR>> Attendees will be briefly interviewed in the Marketing room by a "triage" person (suggest Mark C.) and the output of that will be a "Support Request" (same forms as last time). "Support Requests" will be brought to the "Tech Room" and posted on the bulletin board by a "runner". In the event that a Support Hero/ine from the Tech Room is available s/he will grab a "Support Request" that looks promising and come over to (or signal) the "Marketing Room" to get the person needing help. The Marketing and Tech Rooms will have 2-way radios (RR) to make this easier. Room G219 <<BR>> "Marketing Room" The room is a classroom with a reconfigurable U-shaped table setup. The size is 9m x 6m (roughly estimated!). It has: * chairs for min. 20-25 people, |
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| * One ethernet RJ-45 wall plug (Kim has tested and reports live Internet connection.). The room is reported to have wireless internet access using a captive portal. Randall and Stefan have the account info. One option would be to bring a computer with two network interfaces and establish wired/wireless routing. * one desk (is that including the tables?), whiteboards, corkboard * TODO: Stefan, can you add a sketch of the room and locations of things here? That will help with the count of the cords, cables. Also we should map out how we want to reconfigure the room. |
* One ethernet RJ-45 wall plug that does not work on w/e. However the room has wireless internet access using a captive portal. Randall and Stefan have the wifi login info. * one desk, whiteboards, corkboard Room G220 <<BR>> "Tech Room" Based on my scouting report (RR) this room is more suited to our "Tech Room". The room is a classroom with a reconfigurable table setup. The size is 9m x 6m (roughly estimated, and roughly the same size as the G219). It has: * chairs for min. 20-25 people, * around 9 to 10 tables (each big enough for 4 chairs and a workstation), * '''NO LCD projector or AV equipment''' * 2x2 power points are on the left and right side of the room in a distance of ~2m, * One ethernet RJ-45 wall plug that does not work on w/e. However the room is expected to have wireless internet access using a captive portal. Randall and Stefan have the wifi login info. KK will try to set-up the server with two network interfaces and establish wired/wireless routing. (KK can you comment on whether this is done? * whiteboards, corkboards |
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| * Find volunteers in ubuntu-vancouver * (./) Marketing: Create flyers * (./) Marketing: Create signs * Marketing: Create arrows for signs * (./) Marketing: Nag the ubuntu-vancouver list at least 3 times for RSVP's * (./) Marketing: meetup postings * Marketing: Word of mouth * Marketing: Direct search for people having issues in Vancouver (use Google, Launchpad, Ubuntu forums) * Create order of events (checklist/flight-check) * Prepare an Ubuntu 9.10 mirror and a PXE (network installation) for all 9.10 flavours (Not as much fun but much easier to install from CD. KK) ... are we going to support all flavours, or should we focus on the "standard Ubuntu" to keep our support cases simple(r)? |
* (ongoing) Find volunteers in ubuntu-vancouver - RR, ST * (./) Marketing: meetup.com posting, description, venue, RSVP questions - RR * (./) Marketing: Create 200 small posters - RR * (./) Marketing: Poster strategic neighbourhoods and locations - SM, RR, Group * (deferred) Marketing: Create banner (needs funds) -RR * (in progress) Marketing: Create 150 stickers - RR * (in progress) Marketing: Create 10 more signs (20 total) - RR * (in progress) Marketing: Create 10 more arrows for signs - RR * (in-progress) Marketing: Nag the ubuntu-vancouver list at least 3 times for RSVP's - RR * (ongoing) Marketing: Word of mouth - RR & Group * (ongoing) Marketing: Direct search for people having issues in Vancouver (use Google, Launchpad, Ubuntu forums) - Group * (needs owner) Create order of events (checklist/flight-check) |
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| * KK Request for equipment send to Free Geek for pick up Nov 28. Requested: (1)16 port switch, (12)network cables(2 long), (1)wireless access point, (2)CRT monitors, (2)keyboards, (2)mice, (2)computers * KK Picked up a carload of equipment from Free Geek this afternoon (Nov. 28). * (3) 24 port network switches * (12) network cables, two long ones * (1) wireless access point * (4) CRT monitors * (5) USB keyboards * (5) USB mice * (2) computers (1024MB, 80GB, 2.8GHz P4) and (512MB, 40GB, 2.4GHz Athlon) * (11) power cords256 * Set up servers * First Server (Stefan T.) |
* KK Request for equipment send to Free Geek for pick up. Requested: (1)16 port switch, (12)network cables(2 long), (1)wireless access point, (4)CRT monitors, (4)keyboards, (4)mice * Server (KK) * Update Ubuntu 9.10 mirror for all 9.10 flavours |
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| * Ubuntu package mirror | |
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| * Second Server (Kim K) | |
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| * (JL) obtained a collection of compiz videos (flv, some converted to avi); however videos do not scale well to full-screen, blurry | * (JL) obtained a collection of compiz videos (flv, some converted to avi); however videos do not scale well to full-screen, blurry <<-- James can you get some more that have better scaling? |
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| * KK - I'll bring my laptop. Loaded with ISOs. * RA - I'll bring a Sony Vaio VGN-Z555DN and an Acer Aspire One |
* ST - will bring my laptop for research. * MC - I'll bring my netbook. * KK - I'll bring my laptop. |
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| - 17 inch LCD Monitor - Couple of longer network cables - At least 2 power bars |
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| * Free Geek - 24 port switch | * Free Geek (KK? are you bringing the FreeGeek stuff?) - 24 port switch |
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| * RA - 8 6' ethernet cables. | |
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| * RA - One 12" LCD * Free Geek - 2 16" CRT monitors. |
* Free Geek - 4 16" CRT monitors. |
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| * RA - One * Free Geek - 3 USB keyboards |
* Free Geek - 4 USB keyboards |
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| * RA - one usb and on ps2 * Free Geek - three PS/2 mice |
* Free Geek - 4 PS/2 mice |
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| * KK - one power bar (maybe two) * RA - one 6-outlet and three 3-outlets * JL - one 4-outlet power bar |
* '''ALL - try to bring at least two power bars!''' |
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| * ML - one external USB CD-rw/DVD-r drive | |
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| * RA - one 500GB USB hard for backupserver * (further discussion needed) Router, or Ubuntu machine to act as router. * RA - one 4-port wireless Router * Free Geek - computer configured as router |
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* '''Question for Kim''': Can we leverage our O'Reilly relationship and get review (free/cheap) copies of "The Official Ubuntu Book"? * KK - This book is not in the O'Reilly catalog. It was published by Prentice Hall. I do have the '''Ubuntu Pocket Guide and Reference''' in PDF form which is freely distributable. |
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| * RA - I'll bring bootable usb sticks, both live and install. but I don't like CDs because they become obsolete in 6 months and turn to environment waste. (RR: note costs and potential BIOS issues booting USB. We can also consider CD-RW.) | |
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| == A Short Guide to Getting Help == | == A Short Guide to Your Ubuntu Community == |
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| The goal is to provide a concise and well-edited guide for people as a take-away. It should stress Vancouver-specific advice, getting involved in the Loco, and community participation. It should be aimed at teaching people "How to Fish", and not aimed at "selling fish." | The goal is to provide concise and well-edited information cards/pamphlets for people as a take-away artifacts. It should stress Vancouver-specific advice, getting involved in the Loco, and community participation. It should be aimed at teaching people "How to Fish", and not aimed at "selling fish." |
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| There will be a "dress rehearsal" on Thursday Dec 3rd at 6:00pm, regular meeting place. We'll use that time to test the plan, the equipment, and to ensure we haven't forgot anything. == Participants == || '''Name''' || '''Help Plan?''' || '''Attend Event? (from/to)''' || '''Preferred Involvement''' || || Stefan T. || yes || not attending || planning, setting up mirror/PXE || || Kim K. || yes || all day || whatever needs doing || || James || yes || morning || setup, demo and installs || || Larry R. || no || noon to 3 || installs, fixes, tweaks || || Randall R. || yes! || all day || marketing, signs, hospitality, light fixes/tweaks || || Sid M. || yes || all day || marketing, tour guide, student liaison || || Sean || yes || not attending || installs, Active Directory compatibility/Likewise, WINE configuration || || Roscoe R. || yes || all day || planning, installs, desktop introduction to newbies || || Mark C. || yes || all day || installs, fixes, tweaks || || Reza A. || No || all day || event facilitation || |
There will be a "dress rehearsal" on __Thursday Dec 3rd at 6:00pm__ '''??KK''', regular meeting place. We'll use that time to test the plan, the equipment, and to ensure we haven't forgot anything. == The Crew == || '''Name''' || '''Help Plan?''' || '''Attend Event? (from/to)''' || '''Preferred Involvement''' || '''Primary Room''' || || Randall R. || yes || all day || event management (marketing), signs, hospitality, light fixes/tweaks || Marketing || || Stefan T. || yes || all day || event management (tech), planning || Tech || || Kim K. || yes || all day || planning, support || Tech || || James L. || yes || noon || event management (marketing), setup, any tech help || Tech || || Larry R. || No || 12 PM on || Installs. Fixes. || Tech || || Sid M. || yes || all day || event poster distribution,security liason: get doors opened at 9am, greeter || VCC Campus and Marketing || || Roscoe R. || yes ||Yes ||Demo & Install|| Tech || || Mark C. || yes || all day || support,Demo,show self fix || Marketing/Tech || || Eddie L. || ?? || ?? || ?? || Marketing || || Michal L. || Yes || all day || Install & Light tech || Tech || || Brock R. || No || All day || Demo, install, ex-Win user support || Marketing || || Janet I. || Yes || All day || registration, hospitality, light demos || Marketing || || Jafar R. || Yes || All day || light tech, demos, problem logging || Marketing || |
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| The first thrust will be to get as many people as possible in the Ubuntu Vancouver Loco signed up for the event (in the spirit of '''fixing our own group''' and making it stronger so we can help more people at future events). Randall will email the group at least 3-4 times to encourage everyone to come and get their issues fixed. Scheduled mailings: 11/24, 11/25, 11/26.<<BR>> '''** update 11/26/2009: Low RSVP rate inside the LoCo. Only 4 people RSVP'd with requests for help/installs. We should likely open the install/support event to the public after 11am. (This will give internal support requests a head-start, and priority.''' * this could mean that Ubuntu is so easy to install that help is needed only is special circumstances like hardware/service integration. (RR: or possibly it means that there is reluctance to step forward with issues. All but one of the RSVP's was for tweaks/troubleshooting) Once we've got our own group signed up, we'll begin the marketing thrust to the public.<<BR>> '''** update 11/28/2009: Flyer artwork is done, and is posted here:''' [[attachment:support_saturday.pdf]] <<BR>> Please '''print as many as you can and post them in public places.''' (Coffee shops, grocery stores, Community centres, libraries, colleges, universities... everywhere!) `Ubuntu: The world's most popular free operating system. In a word: Amazing!` `Ubuntu Vancouver cordially invites you to a public support session.` `Skilled Ubuntu enthusiasts will be on hand to answer questions, demonstrate` `Ubuntu's diverse capabilities, help you install it, fix issues, and to upgrade` `to the latest version of Ubuntu: 9.10 Karmic Koala.` `Got issues? Bring your computer. We'll do the rest.` `Just want a demo? Bring yourself! We'll show you Ubuntu's magic.` `** This event is FREE, just like Ubuntu.` `Donations are gladly accepted, if you feel the urge.**` '''Here is the <proposed> text that will appear regarding the demos/presentation:''' `Ubuntu: The world's most popular free operating system. In a word: Amazing!` `Ubuntu Vancouver cordially invites you to information session and demonstration` `about Ubuntu! Skilled Ubuntu enthusiasts will be on hand to answer questions and` `to demonstrate Ubuntu's diverse capabilities.` `Plan to drop in! We'll show you Ubuntu's magic.` `** This event is FREE, just like Ubuntu.` `Donations are gladly accepted, if you feel the urge.**` |
The first thrust will be to get as many people as possible in the Ubuntu Vancouver Loco signed up for the event (in the spirit of '''fixing our own group''' and making it stronger so we can help more people at future events). Randall will email the group at least 3-4 times to encourage everyone to come and get their issues fixed. Scheduled mailings: 26/01, 27/01, 28/01.<<BR>> Once we've got our own group signed up, we'll shift the entire marketing thrust to the public.<<BR>> Marketing flyers (camera-ready) have been posted on Meetup (account required). http://files.meetup.com/1411954/support_saturday2.pdf <<BR>>Please '''print as many as you can and post them in public places.''' (Coffee shops, grocery stores, Community centres, libraries, colleges, universities... everywhere that has high visibility!) If you need high volumes, have them printed professionally on coloured paper. It's cheap and an easy way to help out. |
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| Goal: Help as many people as possible with the '''highest quality''' possible. Avoid "try-this-try-that" method of troubleshooting on-site, to maintain credibility. | Goals: (a) Grow the Ubuntu Vancouver group and demonstrate success in building community. (b) Help as many people as possible with the '''highest quality''' possible. Avoid "try-this-try-that" method of troubleshooting on-site, to maintain credibility and differentiation from other public events. (c) Demonstrate the magic, power, and ethos of Ubuntu to as many people as possible. |
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| "Support Hero": A volunteer who is attending the event to offer assistance, or has been part of the planning process.<<BR>> Requestor: A person that has RSVP'd "yes" for the event and has indicated that they need assistance. |
"Support Hero": A volunteer who is attending the event to offer assistance or marketing support, and has been part of the planning process.<<BR>> Requestor: A person that has RSVP'd "yes" for the event and has indicated that they need assistance.<<BR>> Drop-In: A person that saw our poster and just showed up, or was "dragged in" shown in or flagged down. |
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| || RR || || || || || “Only issue since my jump to Karmic is getting gnome-pilot and jpilot (PalmOS) back to syncing...since the upgrade it seems to be broken.”<<BR>> Lenovo T400 laptop, 3GB RAM, Intel Core2Duo 2.53 GHz, 320 GB drive, dual-booting w/ WinXP ”<<BR>> Are you currently running Ubuntu on this hardware? If so, which version? “Yes - recently upgraded from Jaunty to Karmic (plain-vanilla Ubu)”<<BR>> Do you have a recent backup of your personal data? (If not, we highly recommend that you copy all data to an eternal disk. If you need help doing this, please let us know here)<<BR>> “Yes, I have sbackup set up to do this automatically, and routinely copy the auto-backups off to a home network drive. ” '''Issue 2:'''<<BR>> || 1 || 2 || 3 || 4 || 5 || || (./) || || || || || || LR || || || || || Description: “fix up sound on laptop after karmic update; get grub to work again after windows partition reinstall on my desktop”<<BR>> “laptop: hp elitebook 2530p desktop: 1gb ram; Intel Core 2 Duo processor”<<BR>> “laptop: karmic<<BR>> "desktop: intrepid”<<BR>> LR: I can help with the grub issue, and will research the laptop sound issue tonight. '''Issue 3:'''<<BR>> || 1 || 2 || 3 || 4 || 5 || || (./) || || || || || || RR || || || || || “Everytime I boot up, I need to do some command line magic to get my wifi working. I'd like to better understand how it works, and fix it.”<<BR>> “Dell Inspiron 1525; Broadcom BCM4312 wifi card”<<BR>> Are you currently running Ubuntu on this hardware? If so, which version? “9.10”<<BR>> Do you have a recent backup of your personal data? (If not, we highly recommend that you copy all data to an eternal disk. If you need help doing this, please let us know here) “Yes.” '''Issue 4:'''<<BR>> || 1 || 2 || 3 || 4 || 5 || || (./) || || || || || || RR || || || || || Are you coming for assistance? If so, please tell us briefly what services you need.<<BR>> “9.10 is unstable on my six year old PC.”<<BR>> Please tell us about your computer. What hardware is it? (Make, model, RAM, CPU, disk space)<<BR>> “DELL Dimension 2400 with 1.5 GB RAM - full Sys Info available upon request.”<<BR>> Are you currently running Ubuntu on this hardware? If so, which version?<<BR>> “ubuntu 9.04 in Ext4 root partition separate from /home Ext3 partition.”<<BR>> Do you have a recent backup of your personal data? (If not, we highly recommend that you<<BR>> copy all data to an eternal disk. If you need help doing this, please let us know here)<<BR>> “All 13 CDs full, yup!” '''Issue 5:'''<<BR>> || 1 || 2 || 3 || 4 || 5 || || || || || || || || || || || || || Are you coming for assistance? If so, please tell us briefly what services you need.<<BR>> “Install new Ubuntu. Operate one of the CD players and figure out if the other is OK. Reduce start-up time. Learn Ubuntu email”<<BR>> Please tell us about your computer. What hardware is it? (Make, model, RAM, CPU, disk space)<<BR>> “Not sure where to find the info. It has lots of RAM. I don't store high-byte files like movies. ”<<BR>> Are you currently running Ubuntu on this hardware? If so, which version?<<BR>> “yes, last year's.”<<BR>> Do you have a recent backup of your personal data? (If not, we highly recommend<<BR>> that you copy all data to an eternal disk. If you need help doing this, please let us know here)<<BR>> “no. I need the help” '''Issue 6:'''<<BR>> || 1 || 2 || 3 || 4 || 5 || || || || || || || || || || || || || Are you coming for assistance? If so, please tell us briefly what services you need.<<BR>> “ My computer take 15 mins to load”<<BR>> Please tell us about your computer. What hardware is it? (Make, model, RAM, CPU, disk space)<<BR>> “Toshiba Satellite X 200 1.8 gHz Duo Core Imtel 2 GB RAM 250 GB HDD nVidia video card ”<<BR>> Do you have a recent backup of your personal data? (If not, we highly recommend that you copy all<<BR>> data to an eternal disk. If you need help doing this, please let us know here)<<BR>> “ Always keep 3 backup copies!”<<BR>> '''Issue 7:'''<<BR>> || 1 || 2 || 3 || 4 || 5 || || || || || || || || || || || || || Please tell us about your computer. What hardware is it? (Make, model, RAM, CPU, disk space) “HP mini 311 netbook (3gb ram, intel atom n270 cpu, nvidia ION gpu, 160gb hdd)” Are you currently running Ubuntu on this hardware? If so, which version? “Yes, 9.10” Do you have a recent backup of your personal data? (If not, we highly recommend that you copy all data to an eternal disk. If you need help doing this, please let us know here) “Yes” '''Issue 8:'''<<BR>> || 1 || 2 || 3 || 4 || 5 || || || || || || || || || || || || || Are you coming for assistance? If so, please tell us briefly what services you need.<<BR>> “Installing Ubuntu on my first generation Eee PC with 4 GB flash drive, currently running <<BR>>Xandros.” Please tell us about your computer. What hardware is it? (Make, model, RAM, CPU, disk space)<<BR>> “As mentioned above.”<<BR>> Are you currently running Ubuntu on this hardware? If so, which version?<<BR>> “No.”<<BR>> Do you have a recent backup of your personal data? (If not, we highly recommend that you copy all<<BR>> data to an eternal disk. If you need help doing this, please let us know here)<<BR>> “I will do this before Saturday. Or I may bring in my portable hard drive if I need your help to do it.” |
|| Name || || || || || |
Setting The Stage
Our first SupportSaturday held on Saturday December 5th 2009 was a major success.
Our second SupportSaturday is Saturday January 30th 2010.
Events like these really help put Ubuntu Vancouver on the map and are a great way to spread Ubuntu all across the city by showing people that great software is indeed made better with great community. People come for help and leave feeling the Ubuntu spirit. Problems solved with a friendly smile. People come for demos and information and leave feeling enthusiastic about Ubuntu!
Let's get an even bigger crew together, and even better organization this time and make our next event even more amazing.
Cheers,
Randall
Ubuntu Vancouver Buzz Generator
Planning Info
If you are planning to help organize the event and/or be at the event as a helper, then add your name to the list below or contact one of the event managers. SupportSaturdays work well because they are organized and planned carefully.
Also please subscribe to this page. VERY VERY VERY IMPORTANT!! Click here to do that https://wiki.ubuntu.com/CanadianTeam/Vancouver/SupportSaturdays/Planning/Session2?action=subscribe
Please add your notes and information. In general, it's better to add comments and information that clarify what's already here.
This page can be a template for future SupportSaturdays, if we make it detailed!
Our second SupportSaturday is scheduled for Jan. 30th 10am - 2:30pm. (The crew will begin set-up at 9am. The venue will open to the public that has RSVP'd at 10am. Others will be admitted at 11am (the time posted on the public signs/flyers). Support activities need to be fully concluded by 2:30pm to allow tear-down and clean up.)
There will be a "dress rehearsal" on Thursday Jan 28th, regular meeting place at VCC 6pm. We'll use that time ensure we haven't forgotten anything.
Venue
The main venue location is Room G219 in Building B of the VCC Broadway Campus (1155 East Broadway). Building B is the brand new building on campus that faces the north parking lot (on 7th). For those who drive to the campus and park in the lot, just walk through the front entrance and go past the Bookstore and elevators to the back end of the building. G219 is just to the left.
For those who enter the campus from Broadway, please walk all the way to Building B and go to the ground floor of the building. Turn to the back of the building and find G219. Note that the VCC main doors on Broadway Ave are sometimes locked on weekends, and you might have to walk down to 7th Ave. entrance to get in.
The VCC website has a map of the campus location: http://www.vcc.ca/about-vcc/contact-us.cfm
The Magic of Two Rooms
Marketing Room:
This is the "first-point-of-contact" for attendees. All signage and publicity will point attendees to this room. The marketing team will be present to greet and register people. The room will be staged for marketing activities (registration, demos, presentations, sharing information about the group, general information about Ubuntu.) The room will be staffed with people who have a marketing/sales focus. This includes one-on-one demos. Anything more technical than that will occur in the "Tech Room".
Tech Room:
Staged for technical support, and staffed with tech support people to do installations, configurations, troubleshooting, etc. A quieter room, more conducive to thinking and concentration. Lots of power, equipment, tools, and big brains. No marketing hype.
Proposed Flow:
Attendees will be briefly interviewed in the Marketing room by a "triage" person (suggest Mark C.) and the output of that will be a "Support Request" (same forms as last time). "Support Requests" will be brought to the "Tech Room" and posted on the bulletin board by a "runner". In the event that a Support Hero/ine from the Tech Room is available s/he will grab a "Support Request" that looks promising and come over to (or signal) the "Marketing Room" to get the person needing help. The Marketing and Tech Rooms will have 2-way radios (RR) to make this easier.
Room G219
"Marketing Room" The room is a classroom with a reconfigurable U-shaped table setup. The size is 9m x 6m (roughly estimated!). It has:
- chairs for min. 20-25 people,
- around 9 to 10 tables (each big enough for 4 chairs and a workstation),
- an LCD projector with a screen (~1.5sqm),
- 2x2 power points are on the left and right side of the room in a distance of ~2m,
- One ethernet RJ-45 wall plug that does not work on w/e. However the room has wireless internet access using a captive portal. Randall and Stefan have the wifi login info.
- one desk, whiteboards, corkboard
Room G220
"Tech Room" Based on my scouting report (RR) this room is more suited to our "Tech Room". The room is a classroom with a reconfigurable table setup. The size is 9m x 6m (roughly estimated, and roughly the same size as the G219). It has:
- chairs for min. 20-25 people,
- around 9 to 10 tables (each big enough for 4 chairs and a workstation),
NO LCD projector or AV equipment
- 2x2 power points are on the left and right side of the room in a distance of ~2m,
- One ethernet RJ-45 wall plug that does not work on w/e. However the room is expected to have wireless internet access using a captive portal. Randall and Stefan have the wifi login info. KK will try to set-up the server with two network interfaces and establish wired/wireless routing. (KK can you comment on whether this is done?
- whiteboards, corkboards
ToDo
- (ongoing) Find volunteers in ubuntu-vancouver - RR, ST
Marketing: meetup.com posting, description, venue, RSVP questions - RR - Marketing: Create 200 small posters - RR
- Marketing: Poster strategic neighbourhoods and locations - SM, RR, Group
- (deferred) Marketing: Create banner (needs funds) -RR
- (in progress) Marketing: Create 150 stickers - RR
- (in progress) Marketing: Create 10 more signs (20 total) - RR
- (in progress) Marketing: Create 10 more arrows for signs - RR
- (in-progress) Marketing: Nag the ubuntu-vancouver list at least 3 times for RSVP's - RR
(ongoing) Marketing: Word of mouth - RR & Group
- (ongoing) Marketing: Direct search for people having issues in Vancouver (use Google, Launchpad, Ubuntu forums) - Group
- (needs owner) Create order of events (checklist/flight-check)
- Gather needed equipment (identify who will supply) We may be able to borrow some from Free Geek.
- KK Request for equipment send to Free Geek for pick up. Requested: (1)16 port switch, (12)network cables(2 long), (1)wireless access point, (4)CRT monitors, (4)keyboards, (4)mice
- Server (KK)
- Update Ubuntu 9.10 mirror for all 9.10 flavours
- PXE (network boot server)/TFTP/DHCP/DNS
- Router to Internet if access required.
- NFS, Samba, FTP for system backups
- Slide presentation and Compiz Videos
(JL) compiled about 65 slides into OpenOffice Impress presentation; demos Ubuntu desktop, compiz, various software and games
(JL) obtained a collection of compiz videos (flv, some converted to avi); however videos do not scale well to full-screen, blurry <<-- James can you get some more that have better scaling?
Lessons Learned
Please document any lessons learned from prior support events (e.g. Windowless Wednesdays, install-fests, etc.). We'll use that information to make SupportSaturdays stronger. No need to repeat mistakes.
What Worked Well?
- If doing a demo for a group a screen or HUGE monitor works well so that people don't get facedown into a
- screen and miss stuff that is being demo'd
- Lots of time to track down and fix problems, do little tweaks, talk about computers, etc.
- If doing a demo for a group a screen or HUGE monitor works well so that people don't get facedown into a
What Didn't Work Well?
- Not matching best helper to each situation
- Not having a good sense of the issue before trying things
- Trying to support weird corner cases (strange situations with partitions, Windows multi-boot, etc.) stealing time from other people.
- Chaos
Equipment List
Please initial each item you will bring and indicate quantity.
- (qty) laptops (to look things up, to compare, to submit bug reports etc.)
- ST - will bring my laptop for research.
- MC - I'll bring my netbook.
- KK - I'll bring my laptop.
- IR - I'll bring a Toshiba Satellite 9.10 64bit and a eeePC loaded with UNR9.10 for demos.
- - A 4x5 Wacom tablet. - 17 inch LCD Monitor - Couple of longer network cables - At least 2 power bars - A D-Link DI-604 Router (4 port)
- JL - Thinkpad X60 9.10 installed
- (qty) network switch, number of ports
Free Geek (KK? are you bringing the FreeGeek stuff?) - 24 port switch
- (qty) network cables (lengths)
- KK - one 50' ethernet cable.
- Free Geek - 12 cables, 2 long ones.
- (qty) screens/monitors (for those that bring in desktops/towers) (optional)
- Free Geek - 4 16" CRT monitors.
- (qty) keyboards (for those that bring in desktops/towers) (optional)
- Free Geek - 4 USB keyboards
- (qty) mice (for those that bring in desktops/towers) (optional)
- Free Geek - 4 PS/2 mice
- (qty) power bars
ALL - try to bring at least two power bars!
- (qty) extension cords
- KK - two 30' extension cords
- (qty) (capacity GB) external USB drive (Something to back up peoples' data before hacking at them.)
- JL - one external USB CD-r/DVD-r drive
- ML - one external USB CD-rw/DVD-r drive
- (qty) (capacity GB) external firewire drive (Something to back up peoples' data before hacking at them.)
- (qty) (capacity GB) external SATA drive (Something to back up peoples' data before hacking at them.)
- (qty) Ubuntu Server running: NFS, Samba, FTP, and DNS (for repository redirection) services with (size GB) hard drive
- KK - one 500GB hard drive for backup server
- (qty) extra USB wireless dongles (in case built-in wifi doesn't work for people)
Materials List
Please initial each item you will bring and indicate quantity.
- 50 x 9.10 Karmic Koala install CD's (to do live-boot testing, and as take aways) - RR
- (qty) colour dry-erase markers for the white board
- (qty) masking tape (for labeling people's equipment)
- KK - one roll of masking tape
- (qty) pens (for labeling people's equipment)
- KK black marker for writing labels.
- I'll bring a set of colored IKEA labeling markers
- 30 x "Powered by Ubuntu" stickers (for new people, or conversions) - RR
- 1 x sign-in sheet on clipboard, so we know who came, and can follow-up if necessary - RR
A short guide to "getting help with Ubuntu" as a take-away. A few pages of tips printed for easy reference, especially where to get help afterward (i.e. Launchpad, not Google!)... teaching people "How to Fish." (see next section)
A Short Guide to Your Ubuntu Community
Here are some topics to cover:
The goal is to provide concise and well-edited information cards/pamphlets for people as a take-away artifacts. It should stress Vancouver-specific advice, getting involved in the Loco, and community participation. It should be aimed at teaching people "How to Fish", and not aimed at "selling fish."
- Why Ubuntu is different: Community.
- If you have a Question: How to use Launchpad to ask for help from people in Vancouver
- If you think you have a Bug: How to use Launchpad to check and report it
- If you want to learn about Ubuntu in a clear way, without sifting through countless websites?
- What are the (3) definitive sources of Ubuntu information for the new user. (Must be 9.10 Karmic Koala)
- Why it's important to come to meetings
- How to get a real Ubuntu system, preloaded and certified with Ubuntu.
- General recommendations from the "school of Hard Knox"
Questions to Ask "Helpees"
these are in the meetup.com RSVP questions. We can also do a more detailed survey if necessary . We can (and should) also follow-up directly by email where applicable). If you follow-up, please inform the group so we're not 'peppering' the same person with questions.
1. Are you coming for assistance? If so, please tell us briefly what services you need.
2. Please tell us about your computer. What hardware is it? (Make, model, RAM, CPU, disk space)
3. Are you currently running Ubuntu on this hardware? If so, which version?
4. Do you have a recent backup of your personal data? (If not, we highly recommend that you copy all data to an eternal disk. If you need help doing this, please let us know here)
5. Please specify your email address. This will only be used if we need to gather more information in order to prepare to help you.
Dress Rehearsal
There will be a "dress rehearsal" on Thursday Dec 3rd at 6:00pm ??KK, regular meeting place. We'll use that time to test the plan, the equipment, and to ensure we haven't forgot anything.
The Crew
Name |
Help Plan? |
Attend Event? (from/to) |
Preferred Involvement |
Primary Room |
Randall R. |
yes |
all day |
event management (marketing), signs, hospitality, light fixes/tweaks |
Marketing |
Stefan T. |
yes |
all day |
event management (tech), planning |
Tech |
Kim K. |
yes |
all day |
planning, support |
Tech |
James L. |
yes |
noon |
event management (marketing), setup, any tech help |
Tech |
Larry R. |
No |
12 PM on |
Installs. Fixes. |
Tech |
Sid M. |
yes |
all day |
event poster distribution,security liason: get doors opened at 9am, greeter |
VCC Campus and Marketing |
Roscoe R. |
yes |
Yes |
Demo & Install |
Tech |
Mark C. |
yes |
all day |
support,Demo,show self fix |
Marketing/Tech |
Eddie L. |
?? |
?? |
?? |
Marketing |
Michal L. |
Yes |
all day |
Install & Light tech |
Tech |
Brock R. |
No |
All day |
Demo, install, ex-Win user support |
Marketing |
Janet I. |
Yes |
All day |
registration, hospitality, light demos |
Marketing |
Jafar R. |
Yes |
All day |
light tech, demos, problem logging |
Marketing |
Event Marketing
We have essentially three things going on at the session: 1) A support/install event (the focus) 2) One-on-one demos 3) A slide-show, with light presentation material
Our marketing should consist of poster(s), web postings, and emails.
The first thrust will be to get as many people as possible in the Ubuntu Vancouver Loco signed up for the event (in the spirit of fixing our own group and making it stronger so we can help more people at future events). Randall will email the group at least 3-4 times to encourage everyone to come and get their issues fixed. Scheduled mailings: 26/01, 27/01, 28/01.
Once we've got our own group signed up, we'll shift the entire marketing thrust to the public.
Marketing flyers (camera-ready) have been posted on Meetup (account required). http://files.meetup.com/1411954/support_saturday2.pdf
Please print as many as you can and post them in public places. (Coffee shops, grocery stores, Community centres, libraries, colleges, universities... everywhere that has high visibility!) If you need high volumes, have them printed professionally on coloured paper. It's cheap and an easy way to help out.
Incoming Support Issues
Goals: (a) Grow the Ubuntu Vancouver group and demonstrate success in building community. (b) Help as many people as possible with the highest quality possible. Avoid "try-this-try-that" method of troubleshooting on-site, to maintain credibility and differentiation from other public events. (c) Demonstrate the magic, power, and ethos of Ubuntu to as many people as possible.
Terminology:
"Support Hero": A volunteer who is attending the event to offer assistance or marketing support, and has been part of the planning process.
Requestor: A person that has RSVP'd "yes" for the event and has indicated that they need assistance.
Drop-In: A person that saw our poster and just showed up, or was "dragged in" shown in or flagged down.
Suggested Help Procedure (pre-event):
1) "Support Hero" reaches out to Requestor via email, acknowledging the request and asking the Requestor to quickly scan a list of bug reports, if applicable.
2) Requestor responds with more info. This could be a bug number, or more descriptive information about the issue.
3) "Support Hero" asks Requestor if s/he would be comfortable filing a Launchpad Question. If so, Requestor submits question to: If so, skip to step 5. If not, skip to step 4 below.
4) "Support Hero" submits a Launchpad Question describing the issue on Requestor's behalf.
5) "Support Hero" monitors Launchpad responses to question, and conducts further research.
Suggested Help Procedure (at event):
Refer to the main SupportSaturdays page. Stefan has some great ideas documented there on how to maintain flow, and how to match the best help to each situation.
This is a collection of the RSVP responses from people who are coming for specific help:
Issue #1:
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CanadianTeam/Vancouver/SupportSaturdays/Planning/Session2 (last edited 2010-01-29 17:39:13 by S0106001d6abf3cb2)